Build a car for you, not for them ! (the oil companies!)
|Warranty (last updated 08/17/2009)
X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models.
Selected 90 day warranty models include:
Electric Bicycle's XB-500 - XB-502 - XB-508 – XB-562 - XB-600 - XB-300Li - XB-700Li - XB-420M
Selected 6 Month Warranty models include:
XM-3000 - XM-3100 - XM-3500Li – XM-4000Li - XM-5000Li - XM-50 - XM-150 - XM-155 - XM-160
The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken
parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional
warranty parts that are needed will require the customer to pay all shipping costs.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155 - XM-160 - XB-700Li - XB-300Li
Selected 2 year battery warranty models include:
XM-3500Li - XM-4000Li - XM-5000Li
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective
batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to return the batteries to us however we will pay to ship
the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only. A
friendly representative will get back to you quickly. Our support department winter hours are Monday through Thursday 9 AM to 4 PM Central
Standard Time. Summer hours are 5 days per week
Limited Warranty Details
What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace
those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is
determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme may arrange
to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support
Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end
user of the scooter. X-Treme may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must
be paid for by the end user / customer. Call tags will never be issued.
Return Terms and Conditions
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused,
damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories,
promotional items, etc.) and in the original packaging..
Preparing your product for Authorized R.M.A. return shipment:
Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories,
promotional items, etc.
Include a copy of your invoice.
Include a copy of the RMA notice you have received from us via our support department help desk.
Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS,
Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for
damage or loss during return shipping.
Freight collect and COD packages will not be accepted.
At the discretion of X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return
shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional
15% restocking fee.
*All shipping charges are non-refundable.
*Customer is responsible for returning merchandise at their own expense.
Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately.
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|For technical support, click here
|"The EV CONVERSIONISTS'"